Tackling Racist Incidents - A Toolkit for Scottish Housing Providers

Section 4. Model Procedure

Medium term

•  Keeping the victim regularly informed of all action on the case, giving clear explanations of legal decisions and honouring guarantees on provision of services

•  Providing access to counselling services

•  Developing support groups for Victims of harassment

•  Explaining court procedures and providing an escort for any court appearance

(Tackling Racial Harassment in Scotland: a caseworker's handbook CRE 2000)


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