Toolkit Contents

1.1 Responsibilities 1.2 What is Racial Harrasment? 1.3 Victim Centred Approach 1.4 How it differs? 1.5 Make stance clear 1.6 'No Harassment' clause 1.7 Allocations policy 1.8 Referral arrangements 1.9 Nomination agreements 1.10 Encourage reporting 1.11 Working with Communities 1.12 Use of interpreters 1.13 Training

Legislation - Legal remedies

Model Policy Statement Victim Centred Approach Investigation Action against perps Property Repairs Re-housing of Victims Challenging Harassment Training Monitoring the Policy Review

Model Procedure First Contact Emergency Action Short-term Medium term Initial Investigation Further Investigation Where perp is tenant of another organisation Action where perp unknown Where perp is tenant Towards Resolution Reaching a Conclusion

Model Reporting Forms RH1 - Incident Report RH2 - Visit to Victim RH3 - Record of Incidents RH4 - Repairs Ordered RH5 - Witness Report RH6 - Alleged Perp Interview RH7 - Follow-up Report

Example leaflets & posters

Glossary of terms Bibliography

Section 5. Sample Forms

Download a copy of this form as a Microsoft Word document

Record of Repairs Ordered (Form: RH4)
Address of Property:
Date repair requested	Nature of repair	Date completed	Cost of repair	Recharged to perpetrator?

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